Unconventional Thinkers
William Trump - Founder and Lead Consultant
Having always had an insatiable appetite for understanding what drives human behaviour, Will pioneered the use of Behavioural Science within the insurance industry, co-founding the first Behavioural Science unit within a reinsurance company in 2013.
Since then, Will has repeatedly set up Behavioural Science units within organisations and grown their impact, having so far helped a number of companies achieve this by harnessing the value of psychology and persuasive communication to improve their business results.
Most recently Will ran the Office of the Customer at iptiQ, a digital insurer owned by Swiss Re, where he managed a multi-disciplinary team who had responsibility for CX, Customer Research, Behavioural Science as well helping the firm meet its regulatory customer conduct risk requirements.
Patrick Sharpe, MSc - Behavioural Science & CX Consultant
With a Masters in Behavioural Economics and four years of industry experience, Patrick is an accomplished practitioner of behavioural science and customer experience.
His expertise spans a diverse range of data-led techniques, from Customer Experience (CX) measurement and Journey Mapping, to User and Product Research.
Patrick has helped companies with the implementation of global CX strategies and NPS tracking across both B2C and B2B. His innovative approaches not only enhanced satisfaction scores but also demonstrated significant impacts on customer retention and substantial cost savings.
Additionally, he has managed bespoke customer research and behavioural science projects, delivering tailored solutions to both external clients and internal stakeholders.
On the side, he runs an e-commerce business and is involved with startups.
Allison Varley, Phd. - Behavioural Advisor
Allison holds no fewer than 3 degrees in Psychology: undergrad followed by Masters and Phd in Social Psychology from Arizona State University.
Wanting to drive real-world impact, she has spent the past 7 years in business, setting up a behavioural science service within Swiss Re in North America, and then leading product design as a Senior User Experience Researcher at Meta (Facebook). As well as working in-house with large corporates, she has also consulted with start-ups and runs her own small business.
Her specialism is blending traditional design thinking with behavioral science frameworks to uncover the core drivers of customer behaviours, and then designing inventive and efficient customer experiences to optimise desired customer behaviours and business outcomes.
She has designed customer experiences that reach millions of customers and would love to help your business flourish.